Innovation in UCaaS is slowing, but that’s reasonable considering what’s occurred over the past few decades. In just this century, analog and TDM-digital became IP, The PBX became a premises-based ...

A study from professional services firm KPMG forecasts that agentic artificial intelligence (AI) will autonomously resolve as many as 80% of customer service issues by 2029, leading to a 30% reduction ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Ooma, Inc., a leading communications technology provider, today announced that ServiceTitan, a leading software platform built to power the trades, has launched a ...

VitalPBX urges businesses to abandon outdated PBX systems and embrace UCaaS in 2025 to unlock new levels of flexibility, integration, and growth. UCaaS provides businesses with the tools they need to ...

Many IT professionals believe that unified communications as a service (UCaaS) has a higher total cost of ownership than on-premises UC. Most total cost of ownership (TCO) analyses focus on the ...

Unified communications-as-a-service (UCaaS) systems combine voice, video and messaging in one platform. However, Forrester’s 2023 data showed that 72% of telecoms decision-makers who adopted UC ...

1CX delivers best-in-class comprehensive communication and collaboration capabilities while integrating seamlessly with NICE’s industry-leading CXone platform 1CX enables organizations to connect ...

Scottsdale, AZ /PRNewswire-PRWeb/ - Reinvent Telecom, a provider of wholesale unified communications, SIP trunking, business messaging, direct routing for Microsoft Teams and contact center solutions, ...

NEW YORK, Dec. 8, 2025 /PRNewswire/ -- My Country Mobile (MCM), a leader in wholesale voice, AI-native cloud communications, announced a strategic pivot to partnerships with Mobile Network Operators ...